Welcome to Birthday Lagos! These Terms and Conditions govern your use of our website, as well as purchases, delivery, and returns of the luxury gifts curated by Birthday Lagos. By accessing our site or making a purchase, you agree to comply with these terms.
1. Overview
Birthday Lagos is a luxury online gift shop offering curated gift items designed for various occasions. Our goal is to provide premium gift items and exceptional service to make your celebrations memorable. Please read these Terms and Conditions carefully before making a purchase.
2. Purchasing from Birthday Lagos
2.1 Product Availability
All products are subject to availability. While we strive to ensure that our product offerings are always current and accurately represented, some items may occasionally go out of stock or have slight variations in appearance. In the event that an item you ordered is unavailable, we will contact you to offer an alternative or provide a refund.
2.2 Pricing and Payment
- Pricing: All prices are listed in Nigerian Naira (NGN) and include any applicable taxes unless otherwise stated.
- Payment Methods: We accept various forms of online payment, including credit cards, debit cards, and secure online payment gateways.
- Payment Security: All payments are processed through secure, encrypted channels to protect your financial information.
2.3 Order Confirmation
Once you place an order, you will receive a confirmation email outlining the details of your purchase. This email serves as a record of your transaction and includes essential information like your order number, items purchased, and estimated delivery time. If you do not receive a confirmation email, please contact our customer support.
3. Delivery Policy
3.1 Delivery Options
- Standard Delivery: Orders are typically delivered within 3-5 business days after processing.
- Express Delivery: Available for select items and locations. Express orders are typically delivered within 1-2 business days.
- Same-Day Delivery: Available within Lagos for orders placed before 12 PM. Same-day delivery may incur additional fees.
3.2 Delivery Rates
Delivery fees vary based on location and delivery speed. Delivery charges are calculated at checkout and included in the final payment.
3.3 Delivery Address
- Please ensure that the delivery address you provide is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect address information.
- If a delivery is unsuccessful due to incorrect address details provided, additional fees may apply for re-delivery.
3.4 Delivery Confirmation
Upon delivery, a confirmation message may be sent to the provided contact information to confirm receipt. If you are unavailable to receive the delivery, please ensure a designated person is available to sign for the package.
3.5 International Delivery
Currently, Birthday Lagos only delivers within Nigeria. International delivery is not available at this time.
4. Return and Exchange Policy
4.1 Return Eligibility
Due to the curated and often perishable nature of our luxury gift items, Birthday Lagos generally does not accept returns or exchanges. However, exceptions may apply under the following conditions:
- Damaged Items: If an item arrives damaged, you must notify us within 24 hours of delivery. We will arrange a replacement or refund once the item is confirmed as defective.
- Incorrect Item: If you receive an incorrect item, please contact us within 24 hours of delivery to arrange a return or exchange.
4.2 Return Process
To initiate a return, please contact our customer service team with your order details, proof of purchase, and photos of the damaged or incorrect item (if applicable). Upon approval, you will receive instructions on returning the item.
4.3 Non-Returnable Items
Items that cannot be returned include:
- Perishable products, such as foods and flowers
- Personalized or custom-made products
- Gift cards and vouchers
- Any item without proof of purchase
4.4 Refunds
Approved refunds are processed within 7-10 business days after the return is received and inspected. Refunds are credited back to the original payment method used at purchase.
5. Cancellations and Modifications
5.1 Order Cancellation
Orders can be canceled within 2 hours of placing the order by contacting our customer support. After this window, we begin processing orders and may be unable to cancel.
5.2 Modifications
Order modifications, such as changes to the delivery address, item, or delivery date, can only be accommodated if requested within 2 hours of placing the order. Modifications are subject to availability and may not always be possible.
6. Limitation of Liability
Birthday Lagos is not liable for any indirect, incidental, or consequential damages arising from the use of our site or products. This includes damages resulting from unauthorized modifications or misuse of our products.
7. Intellectual Property
All content on the Birthday Lagos website, including text, graphics, logos, and product images, is protected by copyright laws. Unauthorized use or reproduction of any material is prohibited.
8. Changes to Terms and Conditions
Birthday Lagos reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be updated on this page, and continued use of the site implies acceptance of these terms.
9. Contact Information
For questions, support, or inquiries about orders, please contact us at:
- Email: support@birthdaylagos.com
- Phone: +234-XXXX-XXXXXX
By using Birthday Lagos and placing an order, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. Thank you for choosing Birthday Lagos to make your special moments unforgettable.